Terms & Conditions
Effective Date: September 1, 2025
Welcome to the Crate Escapes Delaware LLC (“we,” “our,” or “us”) website. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully.
1. Use of Website
You may use our website for lawful purposes only
You agree not to misuse our website (e.g., attempting to hack, disrupt, or use it for fraudulent purposes)
We reserve the right to suspend or block access to our site for any misuse.
2. Services Offered
Crate Escapes Delaware provides pet sitting, dog walking, and training services in our service area.
Service requests made through our booking platform are subject to availability and approval.
A valid signed Service Agreement is required before services can begin.
3. Payments & Fees
Payment for services must follow the Payment Policy outlined in our Service Agreement.
All pricing is subject to change at any time, but clients will always be informed of current rates prior to booking.
Late fees, cancellation fees, and key pickup/delivery fees may apply, as outlined in our Service Agreement.
4. Cancellations & Refunds
Cancellation and refund policies are governed by the Cancellation Policy in our Service Agreement.
By booking services, you agree to abide by those policies.
5. Client Responsibilities
Clients are responsible for providing accurate and complete information about their pets, household, and access to their home.
Clients must provide proof of current rabies vaccination for all dogs and cats receiving services.
Clients must provide reliable access (via key, lockbox, or access code). Failure to do so may result in locksmith costs billed to the client.
6. Limitation of Liability
While we provide the highest level of care, pets are animals and their behavior can be unpredictable.
Crate Escapes Delaware is not liable for damage or injury unless caused by gross negligence or willful misconduct.
Clients are responsible for any damages or injuries caused by their pets.
7. Intellectual Property
All text, images, logos, and content on this website are the property of Crate Escapes Delaware LLC.
You may not copy, reproduce, or use our content without prior written permission.
8. Third-Party Links
Our website may include links to third-party websites or services (e.g., scheduling platforms, payment processors).
We are not responsible for the content, policies, or practices of third-party websites.
9. Changes to Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with a revised “Effective Date.”
10. Governing Law
These Terms & Conditions are governed by the laws of the State of Delaware.
Any disputes will be handled in Kent County, Delaware.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Crate Escapes Delaware LLC
139 Vining Run
Camden, DE 19934
[email protected]
302-526-0964