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Terms & Conditions

Effective Date: September 1, 2025
Welcome to the Crate Escapes Delaware LLC (“we,” “our,” or “us”) website. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully.

1. Use of Website

  • You may use our website for lawful purposes only

  • You agree not to misuse our website (e.g., attempting to hack, disrupt, or use it for fraudulent purposes)

  • We reserve the right to suspend or block access to our site for any misuse.

  • 2. Services Offered

  • Crate Escapes Delaware provides pet sitting, dog walking, and training services in our service area.

  • Service requests made through our booking platform are subject to availability and approval.

  • A valid signed Service Agreement is required before services can begin.

  • 3. Payments & Fees

  • Payment for services must follow the Payment Policy outlined in our Service Agreement.

  • All pricing is subject to change at any time, but clients will always be informed of current rates prior to booking.

  • Late fees, cancellation fees, and key pickup/delivery fees may apply, as outlined in our Service Agreement.

  • 4. Cancellations & Refunds

  • Cancellation and refund policies are governed by the Cancellation Policy in our Service Agreement.

  • By booking services, you agree to abide by those policies.

  • 5. Client Responsibilities

  • Clients are responsible for providing accurate and complete information about their pets, household, and access to their home.

  • Clients must provide proof of current rabies vaccination for all dogs and cats receiving services.

  • Clients must provide reliable access (via key, lockbox, or access code). Failure to do so may result in locksmith costs billed to the client.

  • 6. Limitation of Liability

  • While we provide the highest level of care, pets are animals and their behavior can be unpredictable.

  • Crate Escapes Delaware is not liable for damage or injury unless caused by gross negligence or willful misconduct.

  • Clients are responsible for any damages or injuries caused by their pets.

  • 7. Intellectual Property

  • All text, images, logos, and content on this website are the property of Crate Escapes Delaware LLC.

  • You may not copy, reproduce, or use our content without prior written permission.

  • 8. Third-Party Links

  • Our website may include links to third-party websites or services (e.g., scheduling platforms, payment processors).

  • We are not responsible for the content, policies, or practices of third-party websites.

  • 9. Changes to Terms

  • We may update these Terms & Conditions from time to time.

  • Any changes will be posted on this page with a revised “Effective Date.”

  • 10. Governing Law

  • These Terms & Conditions are governed by the laws of the State of Delaware.

  • Any disputes will be handled in Kent County, Delaware.

  • 11. Contact Us
    If you have any questions or concerns about these Terms & Conditions, please contact us:

    Crate Escapes Delaware LLC
    139 Vining Run
    Camden, DE 19934
    [email protected]
    302-526-0964